Our Brands & Warranty

HG Time Online Brands & Warranty
Date of last revision: August 2020

What We Cover?
Our warranty covers any manufacturing or workmanship defects, and these will be repaired at no charge.

How Long is Your Goods Warranty Limit?
1 PLAYSTATION PS4 Console Mega Pack 1 Year*
PS4 Console PRO The Last of Us & God of War bundle 2 Years*
PlayStation Official Accessory 1 Year
2 SONY All Items 1 Year
3 HYPERX External Hard Drives 3 Years
PC AUDIO (Except Cloud Orbit & Cloud Orbit S)
2 Years
Pc Microphone
Gaming Mouse
Gaming Console
PC AUDIO (Cloud Orbit & Cloud Orbit S) 1 Year
Accessories 6 Months
4 RAZER Mouse 2 Years
Keyboards & Keypads
Headsets, Earphones & Earbuds
Wireless Mouse & Mat Bundles
Mouse Mats DOA**
Razer Firefly / Goliathus Chroma / Extended Chroma Mouse Mats 1 Year
Backpacks 6 Months
Controllers, Routers, Monitors, Warables 1 Years
Gaming Accessories
5 STEELSERIES All Items 1 Year
6 NEXTLEVEL All Items 1 Year
7 NINTENDO Console 1 Year
Accessories 3 Months
LCD No Warranty
8 THRUST MASTER All Items 1 Year
9 LOGITECH Gaming Items (SKU start with G) 2 Year
* Additional 30 days warranty if You register online.
** DOA = Date of Arrivals

How to Claim Your Goods Warranty?
For PlayStation and Sony products, You must send it back to Sony Service Centre Yourself along with Your Goods and payment invoice.

Sony Service Centre @ Sony Store
KLCC 322-324 Level 3, Ramlee Mall Suria KLCC Shopping Centre, Kuala Lumpur City Centre 50088
Tel: 1300-88-1233

Sony Service Centre @ Sony Store The Curve
Lot No.147-A, First Floor, The Curve Mutiara Damansara, No. 6, Jalan PJU7/3, Mutiara Damansara, 47800, Petaling Jaya, Selangor.
Tel: 1300-88-1233

For HyperX, Razer, Steel Series, Next-Level, Nintendo, Thrust Master & Logitech, You can send it back to Our Physical Store or directly to the respective service centre along with Your payment invoice.

PlayStation (HG TIME)
Lot No. L2-20, Level 2 Central, I-city, 40000, Shah Alam, Selangor
Tel: 03-5523 6933

We will not be covering any fees upon the delivery or shipping of Your Goods back to the service centre / Our outlets.

We will not be responsible for Goods which are lost or damaged in the post from end user (You) towards our shop (Us).