HG TIME ONLINE TERMS & CONDITIONS
Terms and Conditions: Sale of Goods – Online
Date of last revision: August 2020
Welcome to the HG Time Online community! You are reading these Terms & Condition because you are using a HG Time website, social media platform (Facebook & Instagram) and Shopee, all of which are part of HG Time Online Platform.
WE DRAW YOUR ATTENTION TO THESE TERMS AND CONDITIONS WHICH APPLY WHENEVER YOU BUY PRODUCTS FROM US ONLINE OR OVER THE TELEPHONE.
PLEASE READ THEM VERY CAREFULLY BEFORE YOU PROCEED TO MAKE YOUR PURCHASE BECAUSE THEY EXPLAIN IMPORTANT INFORMATION ABOUT THE BASIS ON WHICH WE WILL SELL PRODUCTS TO YOU.
BY PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
In these Terms:
“Website” means Our website at www.hgtimeonline.com
“Goods” means the goods which We will show to You in accordance with these Terms and Conditions.
“Order” means an order which You place with Us detailing the Products You wish to buy from Us.
“We/Us/Our” means HG TIME ENTERPRISE (SA0007392-T), No. 27, Jalan Zapin 4, Bandar Bukit Raja, 41050 Klang, Selangor, MALAYSIA.
“You/Your” means you, the person using Our Website and/or buying Goods from Us.
HOW THESE TERMS AND CONDITIONS APPLY
1.1 The Terms in Section A explain how Our Website must be used. They apply to ALL users of the Website. Section B also applies when You buy Goods using the Website or over the WhatsApp. We may amend the Terms from time to time and you are advised to check them regularly for any changes which We make.
Section A: Terms of Website Use
2. ABOUT THIS WEBSITE
2.1 This Website is aimed at people who are consumers.
2.2 This Website is powered by NEWPAGES NETWORK SDN BHD, a company that specialized in company websites design, online marketing for local SMEs to expand their business. This Website is operated by HG TIME ENTERPRISE, a company registered in Malaysia Company Number SA0007392-T. We have 3 physical stores only which all located in Selangor area currently.
3. OUR RIGHTS IN THE WEBSITE
The copyright and other ownership rights (known as “Intellectual Property Rights”) in this Website and its contents (including design, text, logos, trade names, graphics, software, pictures and any other material) are owned by Us or Our licensors. You must not yourself or allow anyone else to publish, copy, distribute or modify any of the content of this Website. Anyone may view this Website and print pages from it for personal use only, for browsing.
Our products and placing an Order with Us, for reading the news update and watching the videos on Our Website. Any other use is strictly prohibited without Our prior written consent. You must not make any copy of any material from the Website for any business-related use whatsoever.
You must not in any way copy, reproduce or use any trademarks, logos or brand names which appear on the Website. Linking to Our Website on other websites without permission is at Our discretion and We may require You to stop providing links to Our Website at any time. We may use any information which you upload to Our Website as We decide, and We may also disclose that information to a third party.
4. WEBSITE CONTENT
We have taken great care in compiling this Website but neither We nor Our directors, employees or other representatives or any other companies within Our group of companies will be responsible for any damages, losses or costs however they arise as a result of Your use of or reliance on the Website. We aim to provide information, which is accurate and up to date, but We do not guarantee to do so. You are responsible for making sure that Your reliance on Our Website is suitable for Your own purposes and the information which We provide is not intended to be advice which You should rely on. The information contained on this Website is provided on an "AS IS" basis and We fully exclude all warranties and representations of any kind with respect to this Website and its contents which the law allows.
We may change, remove or in any other way adapt the content of Our Website at any time and without advance notice.
We may provide links to other websites. If we do this, those links are provided for Your convenience only and We cannot be responsible for the content or availability of those websites or Your use of them.
We do not guarantee that this Website will always be available or be free from error, virus or similar.
We are under a legal duty to supply products that are in conformity with the contract and we aim to ensure that the product images on Our Website are as accurate as possible but there may be slight colour variations between the Goods and the images shown online.
5. HOW YOU MUST USE THIS WEBSITE
All information which You submit should be accurate, truthful and should not be copied. You must always use Your own identity when using the Website and should ensure that all information which You provide is accurate and up to date to the best of Your knowledge.
You must not use information about any other person except if You have their permission to do so. We will not be liable for any loss or damage which You suffer as a result of any harmful material infecting Your computer, data or other material due to Your use of Our Website. If You have a password as part of Our security procedures, You must treat that information as confidential and must not disclose it to anyone.
We may refuse access to this Website to anyone who does not comply with these Terms.
Section B: Terms of Sale
6. OUR AGREEMENT FOR THE SALE OF PRODUCTS AND THE ORDERING PROCESS
6.1 The Website displays Products which are advertised for sale and gives information about them. By advertising Products on the Website, We are inviting You to place an Order with Us. If You place an Order, We are not obliged to accept that Order and the Contract between Us will only be formed if and when We accept Your Order. Neither submitting an electronic order form, nor completing the checkout process constitutes Our acceptance of Your Order. Our acceptance of Your Order and the completion of the Contract between you and Us will take place upon dispatch to you of the Products. You may include any number of items within a single Order, subject to any restrictions set out in these Terms or on the Website and each Order which You place will be a separate Contract between Us. We reserve the right to refuse to supply Products to any person.
6.2 Any variation of the Contract must be expressly agreed between You and Us.
6.3 The following paragraphs explain the process which You will need to go through to place an Order and how the Contract for the sale of Products between us will be formed. This section also explains important information about payment and delivery.
Step 1 - Choosing your Products
You can select a product for purchase by clicking on the item which You are interested in and then clicking on "Add to Cart".
Step 2 - Reviewing Your Shopping Cart
You can review the products which You have added to Your shopping cart. You can then continue shopping and adding to Your cart if You wish or if You do not want to buy anything else, go straight to the next step.
Step 3 - Going to Checkout
Once You have finished shopping, You can proceed to Checkout by clicking on “dark green’ button on the top of the bar or by hovering over the basket icon in the top right hand corner of the page and then clicking "Checkout". You can change the contents of Your cart by amending the quantity of items You want to order, removing any unwanted items by clicking ‘Remove’ and viewing the cart total amount. You can also enter any. Our Website’s E-voucher which You may have. Entering a valid voucher and clicking 'Redeem' will update the cart amount total.
Step 4 - Customer registration
You will then be asked whether You are a guest or a member. To continue as a guest customer, You will be directed to the next step straightly. If continue to sign up as Our Website’s member, We will ask for Your full name, phone number, email and password. We will then store the information for the purposes of processing Your Order and You can log in as member next time You visit the Website. Existing member will be asked for a password and e-mail address to login or can choose to sign in with Facebook before moving to the next step.
Step 5 - Completing Your Address and Delivery Details
If You are a guest Customer, You will be asked to fill in the shipping details & billing details. If You are an existing member, You will be shown a list of any delivery addresses You have previously entered. You will have the option of selecting the same address for your billing address. Alternatively, You can enter a different billing address also. You must provide us with the correct address details. We will not be liable for any delay to or failure of delivery because of Your failure to provide accurate address details.
Step 6 - Your Order Summary and Payment Information
You will then need to choose Your payment method and enter Your comment if there is any. Please check this information very carefully. You should check the details at this stage very carefully as this is the final stage in the Order process at which You can correct any mistakes or change the Products which You want to Order. You can do this by returning to the home page and completing the process set out above again. If You are happy with Your Order, click "Confirm Order". There is an alternative way to purchase Your Products. You can choose to place Your order directly through WhatsApp by clicking “Express Order With WhatsApp”.
Step 7 - Placing Your Order
By clicking on "Confirm Order", You are confirming that You have read, understood and accepted these Terms. At this point Your Order will be submitted to Us.
Step 8 - Order Acknowledgement
Once We have received confirmation that Your payment has been authorized, a screen will appear, thanking You for Your Order. You will be given an Order reference and an e-mail will be sent to You to acknowledge Your Order. It will confirm the Goods, price and any delivery charge. Print a copy of the Order acknowledgment and e-mail and keep them for Your records. Please note, Our acceptance of Your Order (regardless of the content of any emails we send you) will only take place on dispatch of Your Order.
6.4 We may refuse Your Order or cancel Your Order if we decide it is reasonable to do so which may include circumstances where:
We are unable to obtain authorized payment or the payment process is incomplete; or We identify a product or pricing error on the Website; or You fail to meet any criteria for eligibility of purchase which We may impose from time to time; or We suspect that Your Order is related to fraudulent activity; or You fail to submit all necessary and relevant details to allow Us to fulfil the Order; or Goods are unavailable or out of stock.
6.5 We may contact You by WhatsApp or email to verify details before We are able to process and dispatch Your Order or We may be unable to accept it. For example, We may do this if Your Order is of particularly high value.
6.6 The Products shown for sale on this Website are intended for private, consumer use and You must not resell Products or offer them as a commercial enterprise. We reserve the right to limit the total value of Products which can be included in an Order. If the total value of products in Your bag exceeds the limit which We may choose from time to time, then We will contact You.
7. PRICE AND PAYMENT
7.1 Prices and delivery charges are as published on the Website when We accept Your Order. Prices are in Malaysian ringgit. Delivery charges are shown separately. All applicable delivery charges are as stated on the Website or as specified over the WhatsApp at the time you place Your Order. The delivery charge for the Order is based on the shipping address and the weight of your Goods also. Hence, it may be varying for different location and different total weights.
7.2 Offers and promotions on the Website are subject to availability and We may change or withdraw them at any time and without notice. Nothing shall oblige Us to maintain offers or promotions for any period. Additional terms may apply, details of which will be displayed.
7.3 We must receive payment for the Goods in full and receive the transaction receipt before they are dispatched.
7.4 We accept payment via online banking method, RAZER pay, ALIPAY, TOUCHNGO eWallet, Boost, Grab pay, Mae QR, Shopee Pay, UnionPay and WeChat Pay.
7.5 Your card provider may charge You for using You card. Please check the terms and conditions with Your card provider carefully and in advance of submitting Your payment details.
7.6 If We do not have sufficient stock of Goods, We will notify You by e-mail or WhatsApp and your payment will be refund. We will do this as soon as possible and by no later than 30 (thirty) days from the date of Your Order. We will not be responsible for any compensation if Goods which You order are not available for any reason.
8. RETURNS & REFUNDS
GOODS SOLD ARE NOT RETURNABLE, REFUNDABLE OR EXCHANGEABLE UNLESS YOU RECEIVED AN INCORRECT ITEM(S). If Things Go Wrong
8.1 The Goods must be returned seal with the original packaging along with the delivery note as proof of purchase. We will not be responsible for any costs associated with returning the Goods to Us.
8.2 If the nature of the Goods means that You cannot return them by post, You will be responsible for the cost of couriering the Goods to Us; if you contact Customer Services we will try to provide You with an estimate of the courier cost.
8.3 We will ordinarily refund the full purchase price together with the standard delivery charge paid within 30 days of receiving the returned Goods or proof of postage of the same. If You chose to pay extra for express delivery, We will only refund the cost of standard delivery.
Please note though that if You want to return only some items but keep the rest of Your Order, You may not be entitled to a refund of the delivery charge. Claim of Goods’ Warranty
8.4 For PlayStation and Sony products, You must send it back to Sony Service Centre Yourself along with Your Goods and payment invoice.
Sony Service Centre @ Sony Store KLCC
322-324 Level 3, Ramlee Mall Suria KLCC Shopping Centre, Kuala Lumpur City Centre
Sony Service Centre @ Sony Store The Curve
Lot No.147-A, First Floor, The Curve Mutiara Damansara, No. 6, Jalan PJU7/3, Mutiara
Damansara, 47800, Petaling Jaya, Selangor.
8.5 For HyperX, Razer, Steel Series, Next-Level, Nintendo, Thrust Master & Logitech, You can send it back to Our Physical Store along with Your payment invoice.
PlayStation (HG TIME)
Lot No. L2-20, Level 2 Central, I-city, 40000,
Shah Alam, Selangor
Tel: 03-5523 6933
Ground Floor, Lot 12A, Aeon Big Klang
Jalan Kapar , Batu 2 1/2, Jalan Kapar,
41200 Klang, Selangor
Tel: 012-2970980 (CY Ong)
8.6 We will replace the Goods or refund You if it follows the brands warranty terms & conditions respectively. We will not warrant You if the Goods are damaged due to Your negligence or if You fail to follow product instructions or if the Goods have been misused, altered, or repaired without Our approval. Any refund will also include any delivery charges which You have paid and Your cost of returning the Goods to Us. If We do not find any fault or defect, then Your cancellation and refund are not allowable.
8.7 If You believe that Goods have a defect then You should not make any further use of them before returning them to Us. Nothing in these Terms shall affect Your statutory rights. These are Your rights granted by law and which cannot be changed by Us.
8.8 We will aim to process Your refund or replace the Goods as soon as possible but will do so within 30 (thirty) days of You returning the Goods to Us. We reserve the right to send any Goods which You claim are faulty to Our inspections team.
8.9 Whenever You return Goods to Us either because You believe they are faulty, We ask that Goods are returned to Us, either by recorded delivery or courier so that You have proof of posting. We will not be responsible for Goods which are lost or damaged in the post.
9. OUR LIABILITY
9.1 NOTHING IN THE CONTRACT OR ELSEWHERE WILL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR ANY LIABILITY FOR FRAUDULENT MISREPRESENTATION OR FRAUD OR LIABILITY WHICH WE ARE RESPONSIBLE FOR IN RELATION TO CONSUMER PROTECTION RIGHTS OR FOR ANY OTHER MATTERS WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
9.2 TO THE EXTENT THAT WE ARE LIABLE TO YOU IN RESPECT OF BREACH OF CONTRACT, FOR NEGLIGENCE OR FOR ANY OTHER LIABILITY IN RELATION TO THE GOODS OR THIS CONTRACT OR OTHERWISE, OUR TOTAL LIABILITY TO YOU WILL BE LIMITED TO THREE TIMES THE PRICE OF THE GOODS WHICH ARE THE SUBJECT OF THE LIABILITY, PAID BY YOU TO US.
10. DELIVERY & SHIPPING
10.1 We aim to deliver the Goods within the indicative timescales shown on Our Website. References to "working day" shall mean any day of the week excluding Saturday, Sunday and Public Holidays. However, time is not of the essence for delivery or performance and all delivery dates specified on our Website and in any correspondence are estimates only. This means that We will not be responsible if Goods are delivered outside those times and We will not be liable for the consequences of any delay. If We are unable to deliver the Goods within the indicated timescale, We shall use reasonable efforts to tell You this by e-mail or WhatsApp and give an amended delivery estimate.
10.2 If Goods are out of stock then We will let you know by e-mail or WhatsApp.
10.3 If You Order more than one product, We do not guarantee that all Goods will be delivered to You in one delivery and We reserve the right to deliver in multiple consignments.
10.4 Ownership of the Goods will only pass to You upon delivery of the Goods. The Goods will be at Your risk from the time of delivery and You should therefore take reasonable care of them.
10.5 If the Goods or quantity which You receive are not as You ordered due to Our error then You should inform Us by WhatsApp, email or letter using the contact details set out at Our Website as soon as possible after You receive the Goods and become aware of the error. We 9 will make good any error. We will also reimburse to You any delivery costs which You incur in sending the incorrect Goods back to Us. However, we ask You to contact Us in advance to arrange Your return. Any Goods which You receive in error and intend to return should not be used by You.
10.6 Goods will be delivered to the address which You provide in the Order process however delivery practices may vary depending on which carrier is delivering the Goods. You must provide a valid address for delivery. The delivery method which We use may vary depending on the nature and number of the Goods. We shall select what We think is the most appropriate delivery method for the Goods. For further information on deliveries please see Delivery & Payment.
10.7 We reserve the right to make alternative arrangements for delivery, which will depend upon the carrier We use to deliver the Goods. This may include leaving the Goods with a neighbour or in a safe place in or around Your property.
10.8 If the Goods are not delivered on the date expected you should notify us of such nondelivery within 30 days of such failure of delivery.
11. OUR RIGHTS IN THE GOODS
All ownership rights known as intellectual property rights in the Goods including all designs, trademarks, brand names, images and logos are and shall remain Our property or those of Our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to You.
12.1 We will not be in any way responsible to You for a failure to sell Goods which You wish to buy or otherwise for a failure to comply with Our obligations under the Contract or any costs or liabilities which You incur as a result of any circumstances beyond Our reasonable control including but not limited to any act of God, flood, fire, trade dispute, lack of third party materials or services or terrorist acts.
12.2 The Contract between You and Us is binding. You may not transfer or assign Your rights or obligations to another person without Our express agreement. We may transfer or assign Our rights and obligations under the Contract or appoint third parties to assist Us in performing Our obligations at any time if this will not reduce Our obligations to you.
12.3 If any clause of this Contract is found in any way to be void by a Court or other competent authority then all other clauses of the Contract will continue to apply.
12.4 If either We or You do not at any time act on any rights which we have under this Contract then it will not affect the rights of either of us to enforce any rights at a later stage. If either of us chooses not to rely on a right which we have, it will not affect any other rights which either of us has.
12.5 This Contract is subject to Malaysian law and both We and You agree that any dispute arising under or connected to it will be decided by the English courts.
12.6 We may amend these Terms at any time and without notice to You. Any change will take effect immediately after being posted on the Website and will be deemed to be accepted by any person who uses the Website. Where You have already placed an Order, the Contract will remain subject to the version of the Terms which were in place at the time at which You placed Your Order, subject to any changes expressly agreed between You and Us.
12.7 Nothing in these Terms seeks to exclude or limit any rights available under applicable law which cannot be excluded or limited. This means that these Terms will not change any rights which the law grants to You which that law does not allow Us to change or limit.
12.8 Any notice You send to Us will be deemed delivered as follows, depending on how You send it:
12.8.1 on the day on which it is left if You deliver the notice by hand; or
12.8.2 on the day on which it was posted if You post the notice as shown on proof of postage; or 12.8.3 on the day on which it is sent correctly if by WhatsApp or email, and in each case, it should be sent to the address set out at Contact Us.
12.9 Only We and You have rights under this contract. This means that no other person may enforce the terms of this contract or invoke the rights under it.
12.10 The Contract is the entire agreement and understanding between Us in respect of its subject matter and will supersede and replace any prior agreements, understandings or arrangements whether written or verbal. We each acknowledge that in entering into the Contract neither of us has relied on any representation or promise given by the other or implied from anything said or written other than as specifically set out in the Contract or on the Website. If you are uncertain as to your rights under the Contract or you want any explanation about them please write to or email our customer services department, at the address set out below
12.11 We have a procedure for investigating complaints and for dealing with queries about Our Website.
Please see our Customer Charter or contact our customer services :
Lot No. L2-20,
Level 2 Central, I-city,
40000 Shah Alam,